Privacy Policy
Last updated: September 2026
At Close to Home Support, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under UK data protection law.
1. Who we are
Close to Home Support provides friendly, non-medical companionship, home help and practical one-to-one support to older adults in Diss and surrounding villages across South Norfolk and Mid Suffolk.
Contact: Sara
Telephone: 07979 398711
Email: sara@closetohomesupport.co.uk
For the purposes of UK data protection law, Close to Home Support is responsible for the personal information it collects and uses.
2. Information we collect
We only collect information that is reasonably necessary to respond to enquiries and provide our support services.
This may include:
Your name, address, telephone number and email address.
Information about the support you or your loved one requires.
Emergency contact details for family members or other designated representatives.
Information relevant to providing support safely, which may include health, mobility, medical or wellbeing information where necessary.
Notes relating to visits and the support provided.
Information you provide when contacting us through our website, telephone, email or social media.
Where somebody contacts us on behalf of another person, we may also receive personal information from that family member or representative.
3. How we use your information
We may use your personal information to:
Respond to enquiries and discuss support options.
Arrange and provide personalised support.
Communicate with you about visits and appointments.
Maintain appropriate records relating to the support provided.
Maintain notes in your physical Support Planner, where used, which is kept in your home.
Contact family members or designated representatives where appropriate.
Respond appropriately in an emergency.
Meet our legal, insurance and accounting obligations.
We will only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may include providing a service you have requested, complying with a legal obligation, pursuing our legitimate interests in operating and administering the service, or obtaining consent where appropriate.
Where we need to process sensitive information, such as information concerning health, we will only do so where an appropriate legal condition applies.
4. How we store and protect your information
We take reasonable steps to keep personal information safe and secure.
Digital information: Emails, messages and other electronic information are stored on password-protected devices and/or secure services.
Physical information: Client information recorded in a physical Support Planner is kept in the client's home where appropriate.
We aim to collect and retain only the information reasonably required to provide our services.
We do not sell, rent or trade personal information to third parties for marketing purposes.
5. Sharing your information
We treat personal information as confidential.
We may share relevant information where:
You have asked or authorised us to do so.
It is necessary to provide the support you have requested.
It is necessary in an emergency, for example with emergency services or healthcare professionals.
We are legally required to disclose information.
It is necessary to protect somebody from serious harm.
A trusted service provider processes information on our behalf, where appropriate safeguards are in place.
We will only share information that is reasonably necessary in the circumstances.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, insurance or accounting requirements.
When information is no longer required, it will be securely deleted or disposed of where appropriate.
7. Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete personal information in certain circumstances.
Ask us to restrict the way we use your information in certain circumstances.
Object to certain uses of your personal information.
Withdraw your consent where we rely on consent.
Not every right applies in every situation.
To exercise any of these rights, please contact Sara using the details below.
8. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to address them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
9. Contact us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Close to Home Support
Sara
Telephone: 07979 398711